Project 911help.online

This is an application for people with special needs to help call emergency assistance and report an event in one click

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1.IDEA

There are different people with different needs in Ukraine, but all they have to use the same emergency numbers, wait on the line and explain the issues that happen to them.

What should a user do if he (or she) can not hear, or see and explain the location? Of if mind sees the outer world another way than others see?

Technologies are created to help people. Any people.

2.Concept

This is an application for people with special needs to help call emergency assistance and report an event

-simple interface
- easy access
- fast and reliable data transfer about the persons location and medical information
- easy-to-integrate to any emergency service or standalone dashboard

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USER FLOW

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Wireframes

The interface was planned a lot. Still, when we are talking about people with special needs, only time and practical usage shows us the really best way

Image mockups

Mockups

The interface was planned a lot. Still, when we are talking about people with special needs, only time and practical usage shows us the really best way

Image mockups
Image flow

HOW DOES IT WORK

Optimized for children or older people

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Image menu

Menu

Simplicity and user-friendly interface should be understandable either with icons, text, or VoiceOver usage

Profile and medical data

Simplicity and user-friendly interface should be understandable either with icons, text, or VoiceOver usage

Simplicity and user-friendly interface shoud be understandable either with icons, text, or VoiceOver usage

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Emergency call sos

No need to open the application in case of emergency - just push one button (could be set up in the menu) and your information and request details will be sent to the operator. If a person does not have an internet connection - all the information would be send encrypted by SMS.

Optionally, information about the request could be sent to the chosen contact in emergency list

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Report an event

There is a possibility to call the emergency service without personal interference with the services - a person can report the event just making the photo and adding text description.

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notification

The emergency alert system ensures that all the app users within the set region will be informed about important events or emergencies

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Support

The system is built for the massive usage, is easy-scalable, and easy to support. Due to the analysis, only 1 operator is needed for the 100 000 of users.

Support 24/7 ensures that every bit of information won’t be lost and every request will be processed

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Dispatcher panel

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Image profile

The operator can see any user details when he is working on the request. Still, after the request is processed, all the sensitive information from the request is removed and the next time could be accessed only after other requests.